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Read our Terms & Conditions

When you open an account with jp369, you enter an agreement that shapes how deposits work, what happens when you withdraw, and how we keep your data secure.

Account creation in secondsDANA, OVO, GoPay, QRIS clarityWithdrawal verification stepsYour data protection rights
jp369 Read our Terms & Conditions
REACH OUR TEAM

How to contact us about your terms

If you have questions about these terms or how they affect your account, we're here to explain.

Live Chat Open your account and tap the chat icon in the bottom-right corner.
Email Support Send account or terms questions to [email protected].
Help Centre Browse our FAQ at jp369.xyz/help for answers to common questions about account rules, deposits…
YOUR SECURITY & RIGHTS

How we protect what's yours

These terms exist to protect both you and the platform. We encrypt your login credentials and all account activity is logged so you can see every deposit, wager…

Data Encryption

All login and payment details use bank-level SSL encryption.

Identity Verification

We verify your ID once when you withdraw for the first time.

Account Access & Export

You can request a copy of all your account data and transaction history at any time by contacting support.

Fraud Detection

We monitor every login and deposit for suspicious patterns.

Account Closure

You can close your account anytime by emailing [email protected]. We'll transfer any balance within three business days.

Cookies & Analytics

We use cookies to recognise you and detect fraud. You can adjust cookie settings in your browser; some features may…

Questions about our terms

Read answers to the questions we hear most about account eligibility, data privacy, payment rules, and what happens if you want to pause or close your account.

You must be at least 18 years old, have a valid ID and a local payment method (DANA, OVO, GoPay, QRIS or bank transfer) to open an account, where local law permits. Account access depends on local law in your region. We verify your identity at signup and again at first withdrawal.

Use the 'Forgot Password' link on the login page. We send a reset link to your email within two minutes. Click it, set a new password, and you're back in. Never share password-reset emails with anyone; they're for your eyes only.

Yes. Open your account settings, go to 'Personal Details', and click 'Edit'. Confirm your new email or phone number, and we'll send a verification code. Finish the confirmation and the change takes effect immediately.

After you request a withdrawal, we process it within 24 hours. Your bank then credits your DANA, OVO, GoPay or QRIS wallet or bank account within one to three minutes. Weekend withdrawals may take until the next business day to leave our system.

Email [email protected] and ask for a temporary pause. We'll suspend your account for a period you choose — one week to six months — so you can't log in or bet. When the period ends, your account reactivates automatically. Balance remains yours.

Yes. Request account deletion in writing to [email protected]. We close your account immediately, transfer any balance to your chosen payment method within three business days, and delete your personal data 90 days later. Transaction records are kept for seven years for legal compliance.

If you disagree with a withdrawal denial, bonus cancellation or account restriction, contact our support team with your account ID and details. We investigate within five business days and explain our decision. If you're not satisfied, escalation follows Indonesian consumer protection guidelines, and you can seek arbitration.