Privacy Policy Questions Answered
Yes. Open your account settings or email our support team with a data-access or deletion request. We will provide a copy of your data within 14 days or delete your account and associated records, subject to local law and any outstanding balance or open disputes on your account.
Payment details from DANA, OVO, GoPay and QRIS transactions are retained for three years after your final transaction to comply with financial record-keeping rules. After that period, the data is deleted. Your account email and withdrawal history remain on file for account recovery and dispute resolution.
Your payment account credentials are never stored on our servers. When you deposit or withdraw, your DANA, OVO, GoPay or QRIS app handles the authentication. We store only the transaction ID and confirmation from your payment provider, not your payment passwords.
We do not sell your personal information. We share your name and contact details only with our payment processors to complete deposits and withdrawals. We do not share data with advertisers, analytics firms or third-party platforms outside our core operations.
Your account data is retained for three years after closure to meet local regulations and resolve any outstanding disputes. After that period, your personal information is deleted. Login credentials, transaction history and payment records linked to unresolved issues may be kept longer where required by law.
We monitor your account for unusual activity like logins from new devices or locations. If we detect a risk, we will send an alert to your registered email and may temporarily lock your account. Review your login history in account settings and change your password immediately if you see unfamiliar activity.
Yes, we use cookies to maintain your session, remember your language and lobby preferences, and prevent fraud. You can disable cookies in your browser settings, but doing so may prevent you from staying logged in or using some features. Session cookies expire after you close your browser; preference cookies persist until you clear them.
